zH
zainab H
1 reviews | Active since Nov 2012
02 Feb 2019, 07:48
****ty data plan and service
My data plan is still not sorted out. Looks like ill be taking legal steps becauae this is horrible service feom mtn honestly. Nothing seems to be sorted out. I signed up for a 30gb data contract for 24 months at R199. But i got 40gb for R299 p/m. I complained about it and then i got 15gb p/m for R199. I want my data thats owed to me provided that it doesnt expire and i want compensation for all this time, the co tract is coming to an end this year. The people that assisted me has been helpful but nothing is being sorted out
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Replies (2)
MTN South Africa's replyOfficial
04 Feb 2019, 11:08Good day Zainab
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the System Support team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the System Support team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply04 Feb 2019, 11:08
Official
Good day Zainab
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the System Support team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the System Support team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
zH
zainab H's updateReviewer Update
15 Feb 2019, 05:53Dont get me wrong. This was brought to ypur company's attention long ago and still nothing haa been solved. Its been more than a year and still i have no joy. Seems like ill have to take legal steps further
zH
zainab H's update15 Feb 2019, 05:53
Reviewer Update
Dont get me wrong. This was brought to ypur company's attention long ago and still nothing haa been solved. Its been more than a year and still i have no joy. Seems like ill have to take legal steps further