****ty Customer Service
So, I've been calling MTN for about two weeks now with regards to a refund. To date my query isn't resolved. Spoke to 3 supervisors who weren't much help to be honest. Spoke to an agent on Thursday who confirmed my refund request was processed and that I'd receive the money in my account within 48 hours, and we'll-nothing ****en happened. The last supervisor I spoke to promised me a call back before 6pm on Friday and nothing. That time I actually wanted a reference number as the agent I had spoken to on Thursday didn't send me one,only to learn that my query was still open.Like really MTN? I asked to speak to an Operations Manager Khaya, was told he'd call me back and NOTHING! I'm royally frustrated and I honestly can't wait for my contact to end so I no longer have to deal with your ****ty customer service. It can't take almost two weeks for money to be refunded into a Standard Bank account, come on??
Good day Tummi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your complaint through to management for urgent assistance. I have placed notes on your account as well to show that i have escalated your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Tummi,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your complaint through to management for urgent assistance. I have placed notes on your account as well to show that i have escalated your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,