MM
Munewazwo M
1 reviews | Active since Apr 2018
25 Apr 2018, 09:31
****ty call centre staff
If I could I would give no star at all,I was contacted by Thandeka Mndlovu about more than a week ago in regards to my contract application , we had a nice conversation, the system kept on jamming and my information would be "Erased" then I had to give it to her again and again, she then asked me t send my FICA documents which I did 2 days later and also sent a follow up email since she was not responding, I have since then been contacting MTN to speak to her but it seems like she does not exist as they always tell me to hold then they hang up or send me to the que on send me to a Durban office, I am in ****en Jhb WHAT IS WRONG WITH YOU PEOPLE? does this Thandeka exist or not? why do I have to chase you to pay you my money? do you not want my money?
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MTN South Africa's replyOfficial
25 Apr 2018, 19:56Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply25 Apr 2018, 19:56
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,