SS
Shirelle S
1 reviews | Active since Mar 2018
18 Mar 2018, 12:35
**** service continued!
And so after being told that someone would contact me off my initial post i am still waiting, I get my device on Friday, call the call center and am told that the voucher is inside the box and that i must download Samsung Rewards in order to redeem the Gear, guess what? no voucher inside aaaand i download Samsung rewards cant redeem the Gear. WELL DONE MTN! Not only is the service pathetic is damn near non existent! And i am going to continue to post UNTIL i get proper assistance and I get what was advertised! this is ****en ridiculous! you guys take my ****en money every single month without fail without question! but can you deliver the same for your customers???????????
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Replies (3)SS
Shirelle S's updateReviewer Update
19 Mar 2018, 10:21And I am still waiting for feedbac****!!!!!!!!
SS
Shirelle S's update19 Mar 2018, 10:21
Reviewer Update
And I am still waiting for feedbac****!!!!!!!!
MTN South Africa's replyOfficial
25 Mar 2018, 21:50Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request again to the agent who assisted you on line with the upgrade to check the system regarding the discounts not received o n the March invoice.
Regarding the voucher and the Gear not received this you need to take up with sumsung, the promo deal is with Samsug and not MTN .
Please call World Net Logistics on +27 (11) *** and ask to be put through to the Samsung rewards department. if they can still assist you with the claim for the gear.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply25 Mar 2018, 21:50
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the request again to the agent who assisted you on line with the upgrade to check the system regarding the discounts not received o n the March invoice.
Regarding the voucher and the Gear not received this you need to take up with sumsung, the promo deal is with Samsug and not MTN .
Please call World Net Logistics on +27 (11) *** and ask to be put through to the Samsung rewards department. if they can still assist you with the claim for the gear.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
SS
Shirelle S's updateReviewer Update
26 Mar 2018, 07:41Alice on what day you guys intend on responding or acting on my contract pricing? WHEN IS THAT GOING TO BE ADRESSED???????? you tell me to call your call center IVE DONE THAT! NOBODY KNOWS WHO MUST SORT IT OUT I GET TRANSFERRED FROM ONE DEPARTMENT TO THE NEXT LIKE A CHEAP **********! This is complete and utter bull**** to say the least! it has taken him nearly 3 weeks to get back to me!!!!!!!!! 3 ****en weeks! You people make absolutely NO ATTEMPT ...****ALL to act as though this matter is of any concern to you, but let me just unpay this debit order, youll be on me quicker than listeria on enterprise polony! I WANT A CALL TODAY STILL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SS
Shirelle S's update26 Mar 2018, 07:41
Reviewer Update
Alice on what day you guys intend on responding or acting on my contract pricing? WHEN IS THAT GOING TO BE ADRESSED???????? you tell me to call your call center IVE DONE THAT! NOBODY KNOWS WHO MUST SORT IT OUT I GET TRANSFERRED FROM ONE DEPARTMENT TO THE NEXT LIKE A CHEAP **********! This is complete and utter bull**** to say the least! it has taken him nearly 3 weeks to get back to me!!!!!!!!! 3 ****en weeks! You people make absolutely NO ATTEMPT ...****ALL to act as though this matter is of any concern to you, but let me just unpay this debit order, youll be on me quicker than listeria on enterprise polony! I WANT A CALL TODAY STILL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!