**** service
Called the 808 number at least 5 times & the same agent keeps dropping the call. She is so dumb she does not realise how a call center operates. Is this calibre of staff that are employed to handle MTN customers portfolio. Times of calls 23:26, 23:27, 23:30, 23:31, 23:32. Purpose of call to sort out my data on uncapped account for Internet which is giving an error message.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Dec 2015, 17:23Hello ajh,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that this has been escalated to the relevant supervisory team to take corrective measures in accordance with our service level agreements and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that this has been escalated to the relevant supervisory team to take corrective measures in accordance with our service level agreements and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply22 Dec 2015, 17:23
Official
Hello ajh,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that this has been escalated to the relevant supervisory team to take corrective measures in accordance with our service level agreements and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that this has been escalated to the relevant supervisory team to take corrective measures in accordance with our service level agreements and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
Best regards,