sS
sandile S
1 reviews | Active since May 2015
26 Nov 2015, 15:27
**** service
Mtn has sent my account to the credit berue, due to them not being able to cancel my month to month account because of their ****py call centre. I went to the carnival mall mtn to tell them to cancel the contract as soon as it expires. They didn't receive the request now that's my problem.i hate mtn for this stupid mistake on they side. Now I must pay R1466. 36 for a service I requested that should be cancelled and never use? I'm getting my lawyers on this matter. When I check their legal department my name that doesn't match the ID number, this is just ****py service . even their attorneys have the wrong details of me, from name and address
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MTN South Africa's replyOfficial
29 Nov 2015, 19:40Hello Shange. ss,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You had 2 lines on your account the request that was received from the store as per reference number: ***, was to migrate the 071****996 number to prepaid. On our system records there is no request to have the 073****482 number cancelled after the term date 2015/08/28.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You had 2 lines on your account the request that was received from the store as per reference number: ***, was to migrate the 071****996 number to prepaid. On our system records there is no request to have the 073****482 number cancelled after the term date 2015/08/28.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply29 Nov 2015, 19:40
Official
Hello Shange. ss,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You had 2 lines on your account the request that was received from the store as per reference number: ***, was to migrate the 071****996 number to prepaid. On our system records there is no request to have the 073****482 number cancelled after the term date 2015/08/28.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You had 2 lines on your account the request that was received from the store as per reference number: ***, was to migrate the 071****996 number to prepaid. On our system records there is no request to have the 073****482 number cancelled after the term date 2015/08/28.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,