1 reviews | Active since Aug 2018
**** service
Good day readers
So I don't know what made me take a contract with MTN however I did
I did the contract over the phone and was told that I can keep my prepaid number and convert the contract number to my old number
I have been on the phone for hours and hours with mtn trying to fix this.....calling there activation call center which seems like no body Works there
Going to mtn stores and told that I can not convert my number to contract
HOWEVER WHEN SPEAKING TO THE SALES CONSULTANT I WAS TOLD I CAN.....
No body in mtn is willing to help me
But the facts is that they will still debit my account monthly and not care that I can not fix this at all
How sad for such a big company to treat clients this way.....
Good day Shane
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,
Good day Shane
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards,
Jessica John
Complaints Management Team
Best regards,
I have tried to contact you today on number ***, unfortunately there was no answer.
We are in the process of having your query resolved. I will contact you once it is completed.
Warm regards,
Jessica John
Complaints Management Team
Best regards,
I have tried to contact you today on number ***, unfortunately there was no answer.
We are in the process of having your query resolved. I will contact you once it is completed.
Warm regards,
Jessica John
Complaints Management Team
Best regards,