**** service

i was called by an MTN agent on Monday saying that my credit record is on a negative and therefore i cannot get a contract i app**** for (ref of contract: ********** 39). I then went on purchased a credit report from trans union which i emailed back to MTN showing a credit score of over 800 and also the date of the last credit report drawn (April 2017) which also tells me that someone isn't doing there job at MTN and making up excuses that are not valid.

I've sat on the phone on Monday for an hour and a half and then again today (Wednesday 7th December 2017) . I've asked to be mailed supervisor's names from your retention's department which i was put through from your call center after 21 minutes they hang up the call also refused to give me a reference number. Shocking service , i also asked for them to send me an email address while i wait on the call of a supervisor i can speak to and again **** service or no delivery on a simple task.

Please refund me for my credit report which i had to get myself because the people at MTN don't do there jobs properly and don't bother about giving me any of your products i'll rather go elsewhere.

Regards Kamil