**** attitude consultants at mtn

i received a call from the mtn technicians informing me to pay an admin fee at the nearest mtn store, so that i could get my phone back. So i went in to the mtn store and the consultants were basically lounging around. There was nobody behind the counter. So i asked one of the consultants if i could make the payment so i can get my phone back. This girl tells me that i can't make the payment because they on strike and even if i do make the payment i might not get my phone back. They also informed me that they do not except payments of any kind at the store. I'm sick and tired of mtn's **** customer service. I've been going back and forth with mtn for a year and a half now. I still don't have proof of purchase documents, nor exchange documents for my phone. My phone has been at the mtn technicians for the past 6 months. Is this going to be another ****ing problem with mtn. I'm basically paying for a phone that i don't even have. They quick to send me my billing documents but i don't even have proof of purchase documents.I would rather switch to a different service provider mtn is ****. And nobody has given me any feedback regarding my paper work. I have forfeited my insurance claim.