SZ
SYDNEY Z
1 reviews | Active since Jun 2017
27 Feb 2019, 13:29
Sheer Incompetence and Frustrating Service at MTN Shop Mall of Africa
MTN Shop Mall of Africa close to Checkers.
I went to this shop on Friday 22nd February with my wife for an upgrade to get an Ipad. We were informed that it would take 2-24 hours but here we are on Wednesday 27th February. 2-24 hours should have been up at the latest on Saturday by 6 PM. We called and nothing happened. A certain lady by the name Kgomotso was helping us. The application is still processing.
I am bewildered at the sheer incompetence of the staff and continued unhelpful stories by the staff.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Feb 2019, 09:38Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this matter has been escalated to the store manager who will provide feedback. I will revert back to you once I get feedback from the store and provide a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's reply28 Feb 2019, 09:38
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that this matter has been escalated to the store manager who will provide feedback. I will revert back to you once I get feedback from the store and provide a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team