1 reviews | Active since Jan 2015
She should be fired
I went to MTN Waterfall Mall Rustenburg yesterday to find out about contracts. They gave me a list of documents I had to bring. They said a lease contract is in order for proof of residence. Today when I arrived they didnt accept the lease contract because it was signed in 2014. We dont get any bills that has our adress on it. When I said why did you tell me that you would accept lease contract she said it wasnt her that told me that info so she is not in the wrong. I told her you guys want our money but your not willing to assist me and I turned my back and left. She yelled infrong of all the costumers that she wouldnt accept ********** documentation. I am a Vodacom customer currently and that is what I will stay.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,