BM
Boitumelo M
1 reviews | Active since Oct 2010
12 Aug 2015, 11:12
She couldnt care less, as long as she gets paid
after losing the R15.00 airtime that i had bought without even using a cent of it, i called the call center to find out why and spoke to Portia who was very rude and unprofessional. i even suggested porting to cell C and she said okay proudly! i still don't have the answer as to why i lost my airtime. I wonder if anyone cares to explain. should anybody care to check my number is ***.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Aug 2015, 11:34Hello kamoz01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from Portia. It was thoughtful of you to inform us about the incidence promptly, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the R 15 airtime was used mainly on internet connections and also calls to other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from Portia. It was thoughtful of you to inform us about the incidence promptly, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the R 15 airtime was used mainly on internet connections and also calls to other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply29 Aug 2015, 11:34
Official
Hello kamoz01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from Portia. It was thoughtful of you to inform us about the incidence promptly, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the R 15 airtime was used mainly on internet connections and also calls to other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from Portia. It was thoughtful of you to inform us about the incidence promptly, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that the R 15 airtime was used mainly on internet connections and also calls to other networks.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***