Sharks!
<p>I have sent cancellation for one of the numbers on my contract to MTN on 8 January 2016. Got a response to ask why and I rep**** the same day. I provided all my details as requested by the consultant. In February 2016 I queried because I was still billed for this number on which I received a response that the termination date is 6 April 2016. Well, we are no in August 2017 and I am STILL paying for this number. I get absolutely no response to my queries and my emails all return - ********** is the address I have used all the time.</p> <p>Tried to complete their "complaint" form on their website but it would not submit.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***9
Best regards,
Good Day Mike
Had a call from *****gwa Manala on Thursday and she confirmed cancellation of the number and that the refund will be passed to the billing department. I trust that this will not take too long to get a response.
Thanks
Ronelle
Good Day Mike
Had a call from *****gwa Manala on Thursday and she confirmed cancellation of the number and that the refund will be passed to the billing department. I trust that this will not take too long to get a response.
Thanks
Ronelle