SHAMEFUL SERVICE FROM MTN AFTER 18 YEARS OF LOYALTY.

I have been with MTN for the past (18) eighteen years on a contract cell phone which always upgrade after every (24) twenty four months and all phones insured. In 2016 I renewed my contract for 24 months as usual which should have expired on 2018, but instead I kept the phone more like on a month to month contract as the phone was in good condition and did not want to upgrade. At all this times the phone was insured and payments up to date as was on month to month, In February 2020 this year the phone was ****** and immediately followed all process, police, blacklisting and putting my claim with MTN but to a BIG surprised my claim was turned down. This should be noted that I have been paying one phone for almost five (5) years which should have been at least for 24 months but five years. In this almost five (5) years had only claimed once for the screen malfunctioning for probable less that R2000, I immediately submitted an appeal when turned down which is two months ago. My appeal was acknowledged receipt by MTN and to date nothing has been communicated to me.

It should be noted that despite this shameful treatment form MTN, they still deducting insurance from my account while I have been four (4) months without a phone nor any response from them. This is how they reward my loyalty to them for 18 years with this disgusting service and cant even communicate with me or approve my claim but continue to deduct money from my account. Irrespective this shameful treatment I had to get a hand set and still continue to pay for something I don't have and they are happy to extract my money without any service. I humbly plea for your help and exposed this scrupulous un ethical people.