Shameful service

I am disgusted by a shameful service service provided by MTN. I have been a customer for a long time and right now I am very sissatisfied. There has been many instances where MTN has been robbing me on my airtime and data but I will speak of few instances. On 8 October I smsed for a 1GB promo which they were having, I got an sms that I will get my 1GB of data within 24 hours but until today I have not received it. On the 9 October I called to report and the lady I spoke to said she is loging a query which I found out that she never did.

On O October 17 I bought 100mb WhatsApp bundle which was never allocated to my phone number. Again I called on 18 October to query about this and the lady I spoke to checked and confirmed that I bought data but it was never allocated into my phone number. The lady logged a query and gave me a reference number and promised that it will be resolved within 24 hours but until today they have not come back to me.

On 21 October I called again and this time the lady I spoke to said it takes about 7 working days to resolve which is not what I was told by the lady I spoke to previously. I then asked to speak to the Manager, she asked me to wait and waiting took more than 20 minutes. I had to listen to consultants answering called then finally put me through and it rang and rang for more than 30 minutes until I had to drop off the phone.

I am very disgusted and I would like MTN to pay for this inconvenience and ******* they did to me as a customer.