SS
Sammyfish S
1 reviews | Active since Nov 2013
02 Dec 2015, 09:55
Shameful MTN **********ly debiting my account
I saw that MTN has issued a debit to my account on 1st Dec 15 of R373.25 & reference is MTN SP A******. To my surprise I have never had a MTN contract in my life. It's so disappointing that someone can open an account under false preference without MTN picking it up that's *****. I have to waste time & money to call around to find out . I would like MTN to do following ASAP
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MTN South Africa's replyOfficial
07 Dec 2015, 10:27Hello sammyfish,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have suspended the sim card and cancelled the debit order.
We do require the following to send the request to the ***** department to investigate the account opened in your name.
Affidavit stating that you have never requested or give permission to open the account in your name.
ID copy certified and signed.
The contract has been opened with Cell City in Middelburg MP. 13-11-2015.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have suspended the sim card and cancelled the debit order.
We do require the following to send the request to the ***** department to investigate the account opened in your name.
Affidavit stating that you have never requested or give permission to open the account in your name.
ID copy certified and signed.
The contract has been opened with Cell City in Middelburg MP. 13-11-2015.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply07 Dec 2015, 10:27
Official
Hello sammyfish,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have suspended the sim card and cancelled the debit order.
We do require the following to send the request to the ***** department to investigate the account opened in your name.
Affidavit stating that you have never requested or give permission to open the account in your name.
ID copy certified and signed.
The contract has been opened with Cell City in Middelburg MP. 13-11-2015.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have suspended the sim card and cancelled the debit order.
We do require the following to send the request to the ***** department to investigate the account opened in your name.
Affidavit stating that you have never requested or give permission to open the account in your name.
ID copy certified and signed.
The contract has been opened with Cell City in Middelburg MP. 13-11-2015.
Please fax to ***.
Kind Regards,
Alice van der Merwe
***