Shame Service

My upgrade was due 1 July, I signed for my upgrade on the 31st of June and advised the Ricardo at MTN Clearwater mall that I wanted the S20 and the galaxy watch. I was told they have to order the watch. I asked twice for an update on my upgrade this morning and still did not get an answer. I then contacted the store and spoke to a gentleman who advised I can not get the phone so long as it is a combo deal and that 50 watches was delivered to their store but all out. My question is, if I signed up for this deal before it even launched, WHY WAS ONE OF THE WATCHES NOT GIVEN TO ME? It is now a week later...... needless to say, this is not shocking to me at all as I never really receive good service from MTN anyway, and being a very long lasting client- I expected more.

I am going to the Clearwater store tomorrow afternoon to collect my phone, you can give me my watch whenever it arrives. If this does not work for you MTN, you can go ahead and cancel both my lines I currently have with you.

Thank you, Bye