SHAME ON MTN SA

For 2-3 months I have been asking for assistance with my MTN Home Wifi account. I have gone to TWO MTN stores and they have told me to reach out via email. I have emailed Complaints, support and retentions on too many occasions since April and nobody is replying, this has become ridiculous, that between the store AND email support I cant get assistance. I have asked nicely, I have been patient, I have been irate, I have been rude, I have tried communicating with them in every way I could and still nothing.

I will now be taking this further, to anywhere and anyway I can to get assistance from MTN. Shame on you for charging me every month and NOT PROVIDING THE SERVICES. Can someone please tell me how I can get assistance from MTN SA? I will be making a noise until then.