GK
Gijsbert K
1 reviews | Active since Oct 2014
22 Jul 2015, 09:58
Shame on Mtn
It is a shame that MTN remove all money's when a contract is finished and I decided, after /- 300 months of loyal MTN user to change to \pay as you go""; my last contract was ended; according to the MTN branch; although I went there twice; they told me only after the 25th of June 2015;I can change to \""pay as you go\"". On the 26th of June I went to the MTN branch and tried to cancel"
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 14:29Hello BertKui,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that all airtime will, unfortunately, be lost when a line is moved to prepaid. Your line was migrated to prepaid on 13th July.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that all airtime will, unfortunately, be lost when a line is moved to prepaid. Your line was migrated to prepaid on 13th July.
Regards
Mary
REQ:***
MTN South Africa's reply30 Jul 2015, 14:29
Official
Hello BertKui,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that all airtime will, unfortunately, be lost when a line is moved to prepaid. Your line was migrated to prepaid on 13th July.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that all airtime will, unfortunately, be lost when a line is moved to prepaid. Your line was migrated to prepaid on 13th July.
Regards
Mary
REQ:***