Sham of a data contract
<p>I took out a 6 Gig data contract sim just over a month ago. The sim came with less than 2 Gigabyte of data for both night and day data. The initial deal is supposed to be 4 gigabyte night and 2 gigabyte day data, but again in the second month, i only got 2 gigabyte day and night data. I want my data, why am i paying for half what i am supposed to be getting? i tried your call centres, but no one actually attends to my calls. I sent MTN a message via facebook, it was just read and no reply. Can i please have someone explain to me what is going on?</p>
Good day Mbalenhle,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with the cellphone number or account number in question so we are able to investigate further on the matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Good day Mbalenhle,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly provide us with the cellphone number or account number in question so we are able to investigate further on the matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
My number is ********** 919
My number is ********** 919