NM
Nokuzola M
1 reviews | Active since Jul 2014
23 Jun 2015, 10:25
**** network
MTN advised my contract expires on 30.05.2015, on 19.05.2015 i sent an email to confirm i do not wish to upgrade. June, they credit me with airtime as normal. 18.06.2015 they advise they will cancel my contract however i will have to pay for the month of june. I received my statement today and the handset and airtime fee is there and as per Ayanda from thecall centre he advised that this is due to the strike and my request was not attended to. i have to pay for june and upon cancelation, i will forfiet the airtime and bundles that i have paid for.<br> Why should we be affected by the strike? why should the strike affect my finances?
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MTN South Africa's replyOfficial
26 Jun 2015, 15:45Hello nokuzolam,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our records, the system shows that the request to cancel the contract was logged on the 23/06/2015 which was after the June invoice was sent. This is why you were debited for the month of June. The contract has been cancelled and since migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our records, the system shows that the request to cancel the contract was logged on the 23/06/2015 which was after the June invoice was sent. This is why you were debited for the month of June. The contract has been cancelled and since migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply26 Jun 2015, 15:45
Official
Hello nokuzolam,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our records, the system shows that the request to cancel the contract was logged on the 23/06/2015 which was after the June invoice was sent. This is why you were debited for the month of June. The contract has been cancelled and since migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that as per our records, the system shows that the request to cancel the contract was logged on the 23/06/2015 which was after the June invoice was sent. This is why you were debited for the month of June. The contract has been cancelled and since migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,