SEVERE DISSAPOINTMENT

<p>Since my entire family have their cellphone contracts with MTN, and having been a loyal customer of MTN for many years, I decided to apply for a contract cellphone by MTN Newcastle Mall. I went on Saterday 26/06/2016, waited almost an hour for assistance. After help from an employee, I was advised that I should get an sms within 6hours telling me whether my contract has been approved, since I urgently require a new phone. Monday came, and I did not hear anything from MTN. I went to the branch again on Monday evening. There was only one employee, assisting not less than 15 customers. We waited for 45mins for any assistance, after the lady (who could not even give a smile back) said the system is offline, and she would phone me back the next day. We waiting so long, to receive NO Help? Today is Tuesday, and I have been phoning this branch non-stop, but yet the phone just rings and rings and rings. No answer. No assistance. No feedback. I thought MTN was a quick easy fast system? Ironically, my partner went the previous week, to apply for a cellphone contract at one of the competitors (Cell C, at the same mall) and not even a half an hour later, we happily walked out the store with a new contract. I am nothing but dissapointed.</p>