1 reviews | Active since Apr 2015
Several messages left by different mtn departments for mtn direct to call me back- no call
<p>I have severe problems as what has been promised to me by an mtn direct salesman by the name of Tebogo was not orchestrated. I have spoken to basically every different departement inuding mtn direct. Every time I am told a message has been left for mtn direct to call me back. Everytime I phone mtn direct I am told that someelse needs to speak to me and another message is left. The social media team have contacted me and agreed that mtn direct must correct my account as details were incorrectly entered for the package I have, they left a message for mtn direct to contact me, but no one has contacted me!!!! This matter is so urgent, an debit order of double the amount is going off every month due to the incompetence of tebogo and I have to sc**** together the extra money each month while I wait for him to contact me. Please help it's not my fault!!!!</p>
Dear Marina,
Kindly accept our sincere apologies for any inconvenience caused as a result of the above mentioned post, please know that it is not our intention to displease you as a valued MTN customer.
I have re escalated the matter and marked it as urgent. I will also do a follow up email if I have not yet heard back from them by tomorrow.
I hope that the above is in order.
Thank you
Kind regards
Tarryn
Dear Marina,
Kindly accept our sincere apologies for any inconvenience caused as a result of the above mentioned post, please know that it is not our intention to displease you as a valued MTN customer.
I have re escalated the matter and marked it as urgent. I will also do a follow up email if I have not yet heard back from them by tomorrow.
I hope that the above is in order.
Thank you
Kind regards
Tarryn
Thank you so much, Tarryn!
Please note that I do have a meeting tomorrow at 11:00 - 12:30 so during that time I will not be available by phone, but I will keep my phone on me the rest of the day.
Kind regards
Thank you so much, Tarryn!
Please note that I do have a meeting tomorrow at 11:00 - 12:30 so during that time I will not be available by phone, but I will keep my phone on me the rest of the day.
Kind regards
