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Dale S

1 reviews | Active since Mar 2009

20 Apr 2018, 11:30

Seven day return of faulty iPhone is a gimmick

Upgrade three iPhones on the 19th April 2018, one does not work. Went back to the service branch to exchange (within the seven day period), they noted that the box was marked with one of the owners names. Declined to exchange the phone due to the users name written on the box. Just goes to show that MTN reworks dysfunctional iPhones and then resells them to customers otherwise the name on the box would not be an issue, if this was not the case what is the problem with the name of the user on the box. The users name was noted on the box due to insurance purposes. please advise what is the cooling off period of a contract upgrade, i want to migrate all my cellphone contracts. I have started today, have moved one to FNB Connect, will continue doing so.

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Dale S's update02 May 2018, 10:55
Reviewer Update
Well Well today is the 2nd May, agreed there have been some Public Holidays, yet we still do not have a reply from MTN. Tried calling the MTN Nelspruit office, there landline number is INCORRECT on their Tax Invoice ********** and on the Internet. You are just a number and the SEVEN days GUARANTEE is a farce, next MTN will comeback to me and advise that we are out of the seven days product exchange guarantee.