********** Setvice

I've had so many problems with MTN ever since I subscribed to their R249.00 month to month home WiFi deal.

>They charged me almost double which I gladly paid for with the explanation that my next installment would be in July. >In June they tried to debit my bank account with almost three times my installment. And the f course I had to use my resources and time to get this sorted. It appears that the money I paid was not reflecting in my account!!!!

Now I haven't had WiFi since the 1st. And when I speak to MTN I'm am told so many different stories. The first story was that everything seemed fine and perhaps I should make a payment which I did. Then the WiFi wasn't restored. It said no internet whenever I tried to connect. Then I was told that it seems to be a technical issue as some other people were reporting the same issue. Since I use internet for almost everything at home and now on top of paying MTN I still have to buy me and my children data that I did not budget for I had to follow up.

Mind you, when you call MTN their calls are automated and not helpful at all. Their WhatsApp is just as ****py. Not helpful at all. In order to speak to a person you must go through great lengths like go to an MTN store. Meaning you must use your petrol or money each time

Today was the worst. After lodging a complaint the call centre phoned and said that my money was bit allocated properly and a refund was made to my account. The woman said if I restart my router I'd be back online. I did just that and still, no internet!!!!!

I then had to make my way to an MTN shop. Again using my resources. Only to get there and beyond that the tower is down. I have never been told so many stories by a service provider in such a short space of time.

It is very painful to go through all this.