Settlement / Statement URGENTLY NEEDED!!!!

I opened an account with MTN a few years back to start building a credit score for myself, and unfortunately due to financial reasons I could not afford it and I was handed over. Long story short, in early January I started a bond application and it came to light that I was in default with MTN. Acknowledging this, I went to MTN at the East Rand Mall on my off day 22/01/2021 and proceeded to ask for a settlement letter. The service was needless to say pathetic as no one would even assist me and I was advised to give them a call from my cellphone outside of the shop. This has continued with numerous reference numbers and calls back and fourth. I have now established that I was handed over to VVM legal, I contacted them and they advised that MTN has withdrawn their application and to call MTN legal directly. My fiance tried to no avail as she was not the account holder but we eventually got through and over the phone was advised that I owe MTN nothing and that MTN does not give out settlement letters!!!

The service I have received in the last month has been needless to say pathetic, always a new story, or a new reference number!

PLEASE CAN I GET ASSISTANCE FOR AN UPDATED STATEMENT OR SETTLEMENT OF SOME SORT AS THIS IS ALL I NEED TO CLEAR MY NAME ON ITC?!!!