DR
Donna-Leigh Richards
1 reviews | Active since May 2013
01 Apr 2016, 13:22
SETTLEMENT LETTER IS ALL I ASK
I have paid up my Mtn account last year but I'm still listed on ITC and this is preventing me from getting a student loan. I require a settlement letter and MTN is sending me from pillar to post just to get my settlement letter. I'e been struggling for weeks now, calling hudreds of different numbers I am given, holding on for more than an hour at a time and sending emails to customer service. This is the very reason I ended the contract with them for the SHOCKING service!! I cant call be cause legal doesn't have a number, I have gone to MTN stores and they cant help me. All I need is a settlement letter!!! Is that really too much to ask???
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MTN South Africa's replyOfficial
05 Apr 2016, 15:19Hello Donna-Leigh,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that an email was sent advising you that your account has been purged and a request has been sent through to ITC for your payment profile to be updated. The email sent serves as confirmation that your account with MTN has been paid and settled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that an email was sent advising you that your account has been purged and a request has been sent through to ITC for your payment profile to be updated. The email sent serves as confirmation that your account with MTN has been paid and settled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply05 Apr 2016, 15:19
Official
Hello Donna-Leigh,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that an email was sent advising you that your account has been purged and a request has been sent through to ITC for your payment profile to be updated. The email sent serves as confirmation that your account with MTN has been paid and settled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that an email was sent advising you that your account has been purged and a request has been sent through to ITC for your payment profile to be updated. The email sent serves as confirmation that your account with MTN has been paid and settled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***