SETTLEMENT LETTER

I SETTLED THIS ACCOUNT LAST MONTH WHICH THEY HANDED OVER TO ***. TO THIS DAY I AM STILL WAITING FOR MY SETTLEMENT LETTER. I DO NOT OWE YOU.... WHY AM I STILL SEEING YOU ON MY CREDIT RECORD. I HAVE NOT BEEN ABLE TO DO MY BECAUSE YOU ARE AFFECTING MY SCORE NEGETIVELY . I HAVE CALLED ABOUT 4 TIMES AND SEND NUMEROUS EMAILS STILL NOTHING.