GG
Gino G
1 reviews | Active since Nov 2011
01 Nov 2018, 13:08
Settlement letter
I called into your contact center earlier today to request a settlement letter, i was told one cannot be provided as I first need to settle my account. How does this make sense when i actually need a settlement letter to settle the account...
Can you please assist in providing me with the letter as I would like to settle my account.
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MTN South Africa's replyOfficial
01 Nov 2018, 13:38Good day Gino,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we are able to provide you with a settlement figure. Once payment is received, our cancellations department can provide you with a settlement letter that states that your account has been settled in full. The settlement amount is R2966.03.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply01 Nov 2018, 13:38
Official
Good day Gino,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we are able to provide you with a settlement figure. Once payment is received, our cancellations department can provide you with a settlement letter that states that your account has been settled in full. The settlement amount is R2966.03.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,