Settlement

I am beyond frustrated with MTN's complete lack of professionalism and accountability! After settling my outstanding debt of **R16,400** in full, I expected this matter to be resolved. Instead, I’ve been subjected to **unjust debits** and **continuous harassment** from lawyers and third-party debt collectors.

Here’s the story: - Two weeks after paying the full amount, MTN attempted to debit **R1,000**, leaving my account dry. - The following week, they tried again with **R500**, despite my account being settled! - To make matters worse, this month, I was contacted by lawyers and debt collectors as if I hadn’t paid at all.

This is absolutely **unacceptable**. Why does a major company like MTN struggle with something as basic as updating their records? Do customers have to endure harassment even after fulfilling their obligations?

MTN, I demand the following immediately: - A confirmation that my account is closed and settled. - A refund of the unjust debits. - An official apology for the stress and inconvenience caused. - Assurance that this harassment will stop!

Your lack of service and coordination is appalling. If this is not resolved, I will escalate to the **Consumer Goods and Services Ombudsman (CGSO)** and take this further.

To everyone reading this: Be wary of how MTN treats its loyal customers. Paying them is apparently not enough—they’ll still find ways to harass you!

Sort this out, MTN. This is not how you treat people.

#MTNFail #PoorService #CustomerRights