NM
Nsovo M
1 reviews | Active since Apr 2015
20 Oct 2015, 10:30
settled account
Good morning, had a cotntract with Mtn successfully for 3 and half years including upgrading/renewal then last year i had financial challenges due to unemployment where i could not manage to pay my account which led to the number being blocked and i understood cause i had defaulted. I got a new job and made arrangements to bring my account up to date but it took longer than anticipated so i managed to settle my account last month so since i have been trying to get hold of mtn legal department to close my account and send me a settlement letter but to no success. I visited few branches but all refer me to call 808 which i dont get help. My cell number in question is ***. I have proof of all my payments and can be emailed if required but needs this to be sorted.
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MTN South Africa's replyOfficial
21 Oct 2015, 14:58Hello nsovorodney,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Best regards,
MTN South Africa's reply21 Oct 2015, 14:58
Official
Hello nsovorodney,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Best regards,