1 reviews | Active since Apr 2017
servise
<p>I just want to write about the poor service I'm getting from mtn , i ha've a contrac for the past 8-9 years , and the have been good to me , that why I kept upgrading .</p> <p>what happening is i loose data within minutes, on the 9th I loaded 1G its gone , just for what's up and browsing around on internet, this morning I had 475 mb and is was gone .</p> <p>I phone them this morning and they promise to sort it out , and the manager loaded 200 mb of which it did last .at around 9 pm I bought 1G that lasted only 5min while I was on what's up. </p> <p>I had the same problem last year June July , I'm still waiting for them to cone back to me </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.Kindly note that you are able to contact our Customer care line on 808 and request for an Itemised Bill and the URL report. These reports will show you sites visited and the volume of data used on those sites, this will help you identity the sites that are mostly depleting your data bundle.
Should you need further assistance in deactivating the Internet automatic updates and background data running please feel free to contact our Data Support Team on 1555 for assistance with the settings.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused.Kindly note that you are able to contact our Customer care line on 808 and request for an Itemised Bill and the URL report. These reports will show you sites visited and the volume of data used on those sites, this will help you identity the sites that are mostly depleting your data bundle.
Should you need further assistance in deactivating the Internet automatic updates and background data running please feel free to contact our Data Support Team on 1555 for assistance with the settings.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
I did phone the customer service, I was promised to be phoned back, I'm still waiting
I did phone the customer service, I was promised to be phoned back, I'm still waiting