Services terminated

I have an MTN contract for R799 per month, which I have been paying as agreed. On 3 December, MTN deducted R1500 from my bank account without warning. When I phoned to ask why, I was told it was for “October and November”, which makes no sense because my contract fee is fixed at R799.

Shortly after that, I received an MTN statement with an additional unexplained balance due on 31 December.

Even though the matter is clearly in dispute, MTN has suspended my services, and I cannot make calls, check balances, or use my number at all.

I have tried several times to resolve this with MTN, but all I am told is that I must pay another R900, meaning MTN expects me to pay over R2000 in one month for a R799 contract. This is unacceptable and unreasonable.

I am requesting:

A correction and investigation of my billing

Restoration of my services

Removal of incorrect charges

A proper explanation for the R1500 debit and outstanding balance

I hope MTN resolves this matter urgently.