LK
Lungile K

1 reviews | Active since May 2015

26 May 2015, 22:35

Services suspended while I pay my account

On Wednesday the 20th of May, I noticed that I did not have service on my mobile phone. I tried to call the customer services department (808),this did not help obviously because the employees have been on strike since that day and the call centre is closed. My credit limit is R900 and the statement I received a few days ago states that my current balance is R918.20 so I'm assuming that my lines have been suspended for a lousy R18 and the monthly repayment was debited from my account on the same Day(20th of May). It's been a week now. I also bought the bi-weekly 1GB bundle on Saturday the 16th, I only used it until Tuesday and I haven't been able to use that data bundle since last Wednesday the 20tg of May. It expires this Saturday (30th),I need to be reimbursed for this since I paid for data that I cannot use since my services are suspended. My account was also credited with monthly data and minutes on the 20th which I can't use. My account is paid monthly via debit order without fail but the service I receive from Mtn leaves much to be desired. I need somebody to assist with restoring my lines, is that too much to ask for a loyal customer who honours her obligations??? Arggh

0
Replies (1)
MTN South Africa
MTN South Africa's reply03 Jun 2015, 12:58
Official
Hello Masdu87,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, your lines were barred because the bill limit was reached. Your line has been reinstated and all services are active.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
REQ:***