Services suspended and help received over a week

i made double payment after making payment arrangement on my contract when i received an MTN message instructing to do so via email with my BA reference which i did.

This was last week Tueaday 21 November 2023 after 3 working days i went to MTN festival mall kempton park after waiting in a 3 person long cue which took over an hour to get to the front of the line telling me i must wait because it means the money has not reflected yet.

My service has been suspended for over a week after paying earlier even for the coming month .

Sent multiple emails to mtn customer service and CIM legal mtn still no reply or my service activated