iG
indren G
1 reviews | Active since Sept 2015
21 Sept 2015, 14:03
SERVICES SUSPENDED
SERVICES WERE SUSPENDED ON MONDAY, 14 SEPTEMBER.<br> CONTACTING THE CUSTOMER CARE DEPT IS A MISSION - AFTER MANY ATTEMPTS I WAS TRANSFERRED FROM PILLAR TO POST. <br> THEY ARE INVESTIGATING THE DISPUTE AMOUNT RELATING TO THE DATA AND INFORMED THAT THEY WOULD GET BACK TO ME.<br> I TRIED CALLING AGAIN MANY TIMES TODAY - NO RESPONSE.<br> I EVEN TRIED TO EMAIL. MY SERVICES ARE STILL SUSPENDED.<br> THIS AFTER 20 YEARS OF BEING THEIR CUSTOMER.
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MTN South Africa's replyOfficial
22 Sept 2015, 17:19Hello Frusty,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
Our billing department has validated the charges and as per the validation department the usage is valid and correct. We do pick up that Mbali Mavuso has contacted you on the 21-9-2015 for online assistance.
The usage limit has only been set up 26-6-2015, the usage on the SIM card is before the usage limit has been set up. The account has been billed for extra Internet usage after the data that you received on the 22th on an monthly bases from MTN. The usage limit set up now on the account is R0.00. The previous usage limit R600.00
The account balance is R 10,610.91.
From our side we cannot open the line for you due to the account in arrears. You need to get in contact with your credit controller Mbali Mavuso to assist you with the payment arrangement, 809 is a free service from any MTN contract SIM card. *** from a landline for any account queries, account updates, upgrade due dates or billing queries.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
Our billing department has validated the charges and as per the validation department the usage is valid and correct. We do pick up that Mbali Mavuso has contacted you on the 21-9-2015 for online assistance.
The usage limit has only been set up 26-6-2015, the usage on the SIM card is before the usage limit has been set up. The account has been billed for extra Internet usage after the data that you received on the 22th on an monthly bases from MTN. The usage limit set up now on the account is R0.00. The previous usage limit R600.00
The account balance is R 10,610.91.
From our side we cannot open the line for you due to the account in arrears. You need to get in contact with your credit controller Mbali Mavuso to assist you with the payment arrangement, 809 is a free service from any MTN contract SIM card. *** from a landline for any account queries, account updates, upgrade due dates or billing queries.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply22 Sept 2015, 17:19
Official
Hello Frusty,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
Our billing department has validated the charges and as per the validation department the usage is valid and correct. We do pick up that Mbali Mavuso has contacted you on the 21-9-2015 for online assistance.
The usage limit has only been set up 26-6-2015, the usage on the SIM card is before the usage limit has been set up. The account has been billed for extra Internet usage after the data that you received on the 22th on an monthly bases from MTN. The usage limit set up now on the account is R0.00. The previous usage limit R600.00
The account balance is R 10,610.91.
From our side we cannot open the line for you due to the account in arrears. You need to get in contact with your credit controller Mbali Mavuso to assist you with the payment arrangement, 809 is a free service from any MTN contract SIM card. *** from a landline for any account queries, account updates, upgrade due dates or billing queries.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***:
Our billing department has validated the charges and as per the validation department the usage is valid and correct. We do pick up that Mbali Mavuso has contacted you on the 21-9-2015 for online assistance.
The usage limit has only been set up 26-6-2015, the usage on the SIM card is before the usage limit has been set up. The account has been billed for extra Internet usage after the data that you received on the 22th on an monthly bases from MTN. The usage limit set up now on the account is R0.00. The previous usage limit R600.00
The account balance is R 10,610.91.
From our side we cannot open the line for you due to the account in arrears. You need to get in contact with your credit controller Mbali Mavuso to assist you with the payment arrangement, 809 is a free service from any MTN contract SIM card. *** from a landline for any account queries, account updates, upgrade due dates or billing queries.
Kind Regards,
Alice van der Merwe
***
Best regards,