MS
Monique S

1 reviews | Active since Jul 2014

17 Mar 2016, 10:25

SERVICES CUT OFF AFTER PAYMENT ARRANGEMENT

I am trying to get hold of your company but to no avail. I made an arrangement to pay the balance of my account of R833.30 on the 24th of March, the arrangement was confirmed and now my outgoing calls has now been suspended. <br> <br> How on earth do you accept an arrangement and then cut off my services. <br> <br> I need my phone to be active due to the fact that I have a serious illness and cannot be without a phone and the ability to phone out. <br> <br> Your Urgent attention is required as well as feedback to reinstate my outgoing calls due to the arrangement I made which was accepted by yourself. <br> <br> Looking forward to hearing from you. <br> I cannot even dial 808 which you advertise as a free service as it keeps on telling me the number does not exist, furthermore when you cut off my phone I am supposed to be able to receive calls and just not be able to make any ourgoing calls. I NEED MY SERVICES CONNECTED BACK ON ASAP - Ref number #***5

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Mar 2016, 21:26
Official
Hello Moniques24,

Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

kindly be advised that your line have been reconnected on the 17/03/2016,try testing your line by making a call it should go out successfully.

warm regards
mike
REQ:***