services beyond disgusting

I did and upgrade awaited my delivery which could not be finalized due to their chosen delivery company, what was more appalling was only 4 days later when i called that was when they updated the system. In the process i was told to call and find out where my phone is as the person on the other line said she was in sales and will only help new contracts if i want to trace my device i must call the number myself and ask for my phone