Service, what service?

<p>I submitted an insurance claim form with MTN on the 1st f April 2016 via email. I recieved a reference number via an automated response.</p> <p>Today is the 10th of May and I still have not had any communication from MTN.</p> <p>I listed a complaint on ****opeter some two weeks back and once again I recieved an automated response from Kevin at MTN, in whiich he stated the matter would be escalated! - I am still waiting Kevin...</p> <p> </p> <p>MTN your service is pathetic to say the least, get your act together or get out of the business. You are verry quick to take money off people but when things go wrong you hide behind emails and call centres that clearly DO NOT WORK. Take ownership and stop hiding from the very people that pay your salaries...</p> <p>Your actions, or should I say lack of action is no different to theft.</p> <p> </p>