Service?? what seervice??

<p>10/06 – I went to MTN in East Rand Mall shop 73 to book in my phone for repairs. The consultant who assisted us, Johannes Viljoen, ********** 308, Johannes.viljoen@mtn said that the phone wil take approximately three for the phone to be repaired, and suggested that if he didn’t want to wait that long he should take the phone to SSS cellular personally which would only take an hour to repair. He gave us a pamphlet for SSS cellular with the address on. We then took the phone to SSS cellular but they were closed.</p> <p>11/06 – We went to SSS cellular and they said that they do not work on LG phones and they don’t know why the consultant would send us to them because he should know what tipes of phones they work on before they refer people to them. SSS cellular then sent us to Dion wired who also doesn’t work on LG phones.</p> <p>12/06 – We went back to MTN to book in the phone and filled in the paper work, no additional information was given to us about how long it would take or if we needed to book something else in with the phone.</p> <p>22/06 – We went to MTN to find out how long the phone will be, the lady at MTN said we should phone the repair centre to find out how long it will be because she didn’t know.</p> <p>23/06 – I phones the repair centre at 16:18, while I was on hold i read a note written in bold saying that the charger should be booked in with the phone and if it isn’t booked in the phone can be sent back. The consultant did not mention this at all at any point. When i got through to the repair centre and gave them the IMEI number to see how far the phone is, and the consultant said they haven’t received the phone yet. This is 11 days after MTN supposedly booked in the phone.</p> <p>He then phoned Johannes the consultant at MTN who then said he spoke to someone at the repair centre who said that the phone was there they were just under staffed thats why its taking longer than usual to fix the phone.</p> <p>30/06 – Johannes phoned to say the phone was sent back because the charger wasn’t booked in with the phone. Aftertelling him what I read about the charger he said they’ve never booked in a charger with a phone, if that is the case then why would it be noted on the letter in bold? And why would they only send it back 18 days after it was booked in unless the phone wasn’t booked in when it was suppose to be.</p> <p>15/06 – I phoned MTN at 11:58 to hear if there was any news about the phone, when i finally came through the lady said she would phone the repair centre and let me know what they said, she never phoned me back. At 14:11 i phoned again to speak to Johannes to find out whats going on and he said he will phone the repair centre and phone me back in an hour. He didn’t phone back at all.</p> <p>MTN’s service is a joke and their staff is not qualified to do their jobs properly at all. I have not had use of the contract yet I have to pay it. I also had to buy airtime for a temporary phone I am using, that is not fair towards the consumer</p> <p> </p>