1 reviews | Active since Dec 2012
Service unbelievably poor
I have been trying to sort out my network as been suspended due to limit been reached since Friday 1st May 2015. Your 808 number is a waste of time as ever time I phone I either wait for 20 min and get no answer or you just get cut off. Even your branch in Umhlanga Rocks could not get through to your 808 number. They also sent you an email and still I cannot use my phone or no one has contacted me. I use my phone for business.<br> <br> I was with Nashua Mobile for over 12 years and never ever experienced this kind of service or problems. Come the end of the month you guys will still take your money. This is nothing but a disgrace. Service unbelievably poor. Shocking!!!<br> <br> I sent an email again and get a reply telling me that my problem will be resolved in 5 DAYS!!!!!!
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Currently the system is showing that your account has been activated and your limit increased as per sms that was sent to your number.
Should you have any queries, please do not hesitate to contact us at 808 or ***.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Kind Regards
Winnie
REQ:***
Thank you for bringing this matter to our attention.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Currently the system is showing that your account has been activated and your limit increased as per sms that was sent to your number.
Should you have any queries, please do not hesitate to contact us at 808 or ***.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Kind Regards
Winnie
REQ:***