Service terrible

<p>Good day, </p> <p> </p> <p>My name is Jani I have a contract with MtN I recently upgraded to a new handset but 2 days after receiving it I discovered the back camera lense was cracked, I then reported it to MTN where the sales person from MTN direct Terry Morake from JHB branch sent me on 14 June 2016, then sent me an email with a form to complete to return device since then I have not had any feedback and today 1July 2016 when I phoned the phone was put through to him but then no one picked up, why must I who always pay on time and never miss a payment get such bad service. Now I must still pay the montly installment for a phone I can't even use. Its simple RTT must collect the phone and I must get a new phone that is in good condition there was no negligence from my side as I still wanted to insure device but now can't</p>