1 reviews | Active since Aug 2014
Service suspension
<p>My account was paid up to date on 24 Oct 2016 but since then my account has been suspended numerous times as the amount still shows as not paid.</p> <p>We are now on 15 Nov 2016 and this payment still hasn't been updated on my account. I have sent through the prove of payment to MTN as well but my service was suspended yet again.</p> <p> </p> <p>Due to the lack of service and an *********** accounts department, I am forced to contact MTN everytime to reconnect my suspended account which is paid up to date.</p> <p> </p> <p>I need this issue resolved and my service reconnected.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per system record we note that the line has been unbarred, proof of payment has been received and sent through to the banking division for allocation to the account. Payment will reflect on the account within 3 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per system record we note that the line has been unbarred, proof of payment has been received and sent through to the banking division for allocation to the account. Payment will reflect on the account within 3 working days.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,