SERVICE SUSPENSION
<p>MTN has done it again. Since 16/07/16 my services have been suspended without any reason. This time I did not exceed my monthly allocation, but I got suspended. </p> <p>After changing my usage limit to R0 inJanuary all was well until recently. I even believed that their services have improved and they are now taking good care of ytheir customers. I was blinded by this and even renewed my contract (which I was planning to terminate after the way I was mistreated last year), but still stayed on the R0 limit usage. But I have not even recieved the new device and yet my services are suspended. </p> <p>My monthly payments are paid through the bank and the last payment went off on the 15 July 2016 - this means I am up-to-date, but I can make a call or send an sms on my phone.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the credit management division for urgent attention regarding the adjustment of the credit limit which was supposed to be adjusted accordingly after the upgrade was done. Please be advised that the turnaround time is 24/72 hours.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the credit management division for urgent attention regarding the adjustment of the credit limit which was supposed to be adjusted accordingly after the upgrade was done. Please be advised that the turnaround time is 24/72 hours.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Got a positive reply and this problem would be solved soon (I hope).
Thank you Hellopeter.
Got a positive reply and this problem would be solved soon (I hope).
Thank you Hellopeter.
Mtn has a very bad services. Even when they apologise they lie.
Mtn has a very bad services. Even when they apologise they lie.