1 reviews | Active since Jul 2017
Service Suspension
Having paid my account as per their statement, Mtn sends me an sms telling me that my service will be suspended in 2 days. My past experience with them is this happens and it takes a number of days of no service until it gets sorted. So essentially I loose service with no compensation or apology despite paying the account. This cannot continue!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we have evaluated your account and picked up that you have short paid your account with R 419.90 the actual invoice bill was R2114.51 and R1,694.51 was paid.
We have made the payment arrangement for you to avoid the suspension of you line.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we have evaluated your account and picked up that you have short paid your account with R 419.90 the actual invoice bill was R2114.51 and R1,694.51 was paid.
We have made the payment arrangement for you to avoid the suspension of you line.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,