1 reviews | Active since Jan 2016
Service suspension
I am very dissatisfied with Mtn's service both from the call centre and branch. I have been paying my account via stop order since the inception of my contract and recently I got an sms saying:Yello, your outgoing call facility has been suspended. Please pay R 428.67 immediately at ABSA Bank account no. ***. Kind Regards, MTNSA .Then I went to birch acres branch and gave them proof of the payments and they said they will activate my service in 2 to 24 hours. And today I got another sms: Yello, kindly pay R 428.67. immediately to avoid full service suspension and Legal Action. Pay at ABSA Bank account no. ***. Kind Regards, MTNSA.<br> <br> I'm very disappointed and angry because of the inconvenience caused by MTN . CAN someone in the accounts department fix this because I have been paying my account and not skipped a payment and I will not go back and forth to the branches. My ref numbers for these incidents: *** and ***.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation i will be waiting for the proof of payment via email for me to be in a position to log a request with our banking department to investigate the payment R 428.67.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation i will be waiting for the proof of payment via email for me to be in a position to log a request with our banking department to investigate the payment R 428.67.
warm regards
mike
REQ:***
Best regards,