LW
Lucinda W
1 reviews | Active since Oct 2010
14 May 2019, 07:09
Service suspended without notice
I have been a MTN client for more then 10years, I cancelled one of my contracts as your service and data prices is pathetic. I still have 2 contracts with you guys ********** & ********** 111, only to discover my service has been suspended without notification. I have been paying you guys religiously without fail, yesterday called your customer care and the pathetic service received by Lungile was the worst ever. according to her I last paid my account in Dec.
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Replies (2)
MTN South Africa's replyOfficial
14 May 2019, 09:23Good day Lucinda
Thank you for your post.
Please note I tried to call you, unfortunately you were not available. Please note the account is indeed in arrears. Am amount R 347.15 is outstanding. Also note this is a cash paying account.
Our banking details are as follows;
Bank: ABSA
Acc. No: ***
Branch Code:632005
Reference number : A***
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Please note I tried to call you, unfortunately you were not available. Please note the account is indeed in arrears. Am amount R 347.15 is outstanding. Also note this is a cash paying account.
Our banking details are as follows;
Bank: ABSA
Acc. No: ***
Branch Code:632005
Reference number : A***
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply14 May 2019, 09:23
Official
Good day Lucinda
Thank you for your post.
Please note I tried to call you, unfortunately you were not available. Please note the account is indeed in arrears. Am amount R 347.15 is outstanding. Also note this is a cash paying account.
Our banking details are as follows;
Bank: ABSA
Acc. No: ***
Branch Code:632005
Reference number : A***
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
Please note I tried to call you, unfortunately you were not available. Please note the account is indeed in arrears. Am amount R 347.15 is outstanding. Also note this is a cash paying account.
Our banking details are as follows;
Bank: ABSA
Acc. No: ***
Branch Code:632005
Reference number : A***
Warm regards,Mazwi ZumaComplaints Analyst
LW
Lucinda W's updateReviewer Update
14 May 2019, 09:26is this what you call service, you attempted to call me once and I didn't answer, why didn't you try a second time. When was the last payment received?
LW
Lucinda W's update14 May 2019, 09:26
Reviewer Update
is this what you call service, you attempted to call me once and I didn't answer, why didn't you try a second time. When was the last payment received?