HP
Hugo P
1 reviews | Active since Oct 2009
04 May 2015, 09:45
Service suspended - WHY???
The *****s took my money on Saturday (debit order), sent me the usual sms to confirm that my data bundle was credited (this only happens AFTER you pay every month) and THEN SUSPENDED MY SERVICE!! I noticed my similar complaints from others, including those who, like me, also wasted hours of their time over the weekend with the useless 808 call centre trying to resolve the problem! Why bother with such a useless \Customer Call Centre"if no one answers - EVER??? Will I be credited for the days that I did not have a service"
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 13:32Hello Hugodup,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that on checking your account, I do pick up that your call was attended to and assisted with on the 04th of May 2015 via our credit management department, hope that all is in order now on your side.
In regards to the call centre issue, this has been brought to our management's attention and we are working to resolve the long wait times.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that on checking your account, I do pick up that your call was attended to and assisted with on the 04th of May 2015 via our credit management department, hope that all is in order now on your side.
In regards to the call centre issue, this has been brought to our management's attention and we are working to resolve the long wait times.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
MTN South Africa's reply13 May 2015, 13:32
Official
Hello Hugodup,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that on checking your account, I do pick up that your call was attended to and assisted with on the 04th of May 2015 via our credit management department, hope that all is in order now on your side.
In regards to the call centre issue, this has been brought to our management's attention and we are working to resolve the long wait times.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please be advised that on checking your account, I do pick up that your call was attended to and assisted with on the 04th of May 2015 via our credit management department, hope that all is in order now on your side.
In regards to the call centre issue, this has been brought to our management's attention and we are working to resolve the long wait times.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***