SERVICE Suspended when transferred from Autopage

I have had a contract with first Nashua Mobile then Altech Autopage for 16 YEARS. My account has always been settled fully via debit order monthly. Autopage has now shut down and my account and cellular service were supposed to be seamlessly transferred back to the Network - in this case MTN. Instead what happened is as of 15 April, my cell service was cut off with NO NOTICE!! I have been calling 808 since Friday, and after not hearing any feedback in 5 days, as a last resort I went to my local MTN store in the Somerset Mall, where I was assisted by Madoda Hermans. At least he was finally able to find my number on the MTN network - it shows on SORB but not on EPPIX, but it is Hard Suspended on SORB and nobody seems to know why. The request number is: REQ ***. I've been without any cell service for almost a WEEK now, and this is my primary business phone!!! There does not appear to be any sense of URGENCY within MTN. It is hard to fathom how a loyal and valuable CONTRACT customer of 16 years can be treated in this way. I am totally stranded, and I can't even take out a new contract or port my number until they \find\" it and load it into their billing/customer database"