SM
Sinentokozo M
1 reviews | Active since Oct 2015
03 Oct 2015, 06:40
Service suspended for unknown missed payment
I have had my service suspended twice in 2 months.I am aware of only 1 payment missed.I settled this amount (more than R300) 2 months back.I made another payment (over R700) 2 weeks back.This week my service was suspended.None of the consultants can explain which payment is missing.I cant speak to the call centre because they dont work weekends.I cant go through self help because its not working.So what must I do?!!!I am leaving MTN and will be advising my friends to do the same.This is absolutely unacceptable.
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MTN South Africa's replyOfficial
05 Oct 2015, 10:06Hello SinentokozoMtetw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on your number. Kindly be advised that your account is a month in arrears hence your line has been suspended. Please may you fax us the proof of payments for the payments made after May 2015 to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on your number. Kindly be advised that your account is a month in arrears hence your line has been suspended. Please may you fax us the proof of payments for the payments made after May 2015 to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply05 Oct 2015, 10:06
Official
Hello SinentokozoMtetw,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on your number. Kindly be advised that your account is a month in arrears hence your line has been suspended. Please may you fax us the proof of payments for the payments made after May 2015 to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Unfortunately I could not get hold of you on your number. Kindly be advised that your account is a month in arrears hence your line has been suspended. Please may you fax us the proof of payments for the payments made after May 2015 to ***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***